Arizona-born Jim Bouley is an industry sage. The lesson is to ‘never get complacent,’ he says. ‘Don’t underestimate the element of surprise, whether they’re markets, events or politics: there’s always something that impacts on the work we do every day.’ Fortunately, 2016-7 didn’t bring any rude surprises to the former Merrill Lynch man’s territory. Although there’s no doubt that Brexit, the US election and a wave of right-wing populism have affected markets and the world economy, he says his clients’ portfolios have been fortified by Julius Baer’s ‘global investment outlook’. This safety net has resulted in a ‘positive impact’, driving ‘significant growth’ in assets under management.