‘It started with me on a motorbike with a toolbox on the back,’ says former estate agent Rupert Collingwood, who founded London Management Company after a bad experience of his own. ‘In 2009 I rented a flat, which was being managed by a well-known estate agent,’ he says. ‘My boiler broke in the middle of winter and it took them three weeks to fix it and I was furious.’ Collingwood spotted a market opening up for property management with a high level of service. ‘A lot of foreign money was flowing into London after the credit crunch,’ he explains. ‘I thought, who is managing these properties?’ LMC now looks after 60 per cent pieds-à-terre and 40 per cent rented properties, for a starting annual fee of £3,500.