Soft services may be all the rage these days — not least among property firms looking to boost their bottom lines in a bruising market. But few can claim to offer Quintessentially’s list of can-dos. ‘When dealing with extremely high-net-worth individuals, the most important thing is to always go the extra mile,’ says Penny Mosgrove, highlighting access to the firm’s international network of 60-plus offices. Best known for its concierge services, the firm branched into real estate in 2007, offering search and acquisition services and post-purchase care for private clients, corporations, funds and family offices — and ‘access to the inaccessible’. You don’t even need to be a member to access these services.