Warren Thompson joined Coutts in 2003 from Lloyds TSB Private Banking, initially advising the bank’s entrepreneur clientele, allowing him the opportunity to build a client base from scratch. He now combines client management and leadership as the head of Coutts Private Office. Thompson fully subscribes to the Coutts mantra, that wealth transcends pure money management. ‘We cater not only for the full range of our clients’ wealth management needs, but also for more emotive issues such as succession planning, philanthropy and education,’ he explains. He believes that to look after the significant wealth that is the preserve of UHNW families, his team need to be technically strong, create emotional engagement, and build the deepest of relationships with their clients. ‘We always strive to maintain the personal touch for which Coutts is known, and pride ourselves on developing close relationships with our clients,’ says Thompson, who is especially proud of having looked after one family now for 20 years. ‘I have advised them well, their investments have grown, their children are responsible wealth owners and they are achieving their objectives, with their wealth having its intended consequences. I feel they value the relationship as much as I do.’
With clients expressing concern about Brexit, capital controls, and the potential impact of the Trump administration, ‘having advisors answer this in a considered way that provides real insight is important,’ he says. He is acutely aware that the breadth of service that Coutts Private Office can offer is equally important. Even with the enviable Coutts capability available, the Private Office leverages a close relationship with Adam Investment Management, so families can access the investment capability of both Coutts and Adam. It’s that flexibility which sets Coutts Private Office apart. ‘We are adept at dealing with bespoke requests and where we are unable to provide a service for our clients, we will engage our external network to fulfil these,’ he says.